What support and uptime does Mashgin offer?#
Mashgin provides 24/7 phone support with an average response time of 2–3 minutes, and system uptime is over 99.9%. Mashgin's support team is U.S.-based and spread across the country to keep response times fast in every region. Staff press a button on any Mashgin device to request help, and a support specialist calls back within minutes. Mashgin also offers Mashgin University, a library of short training videos for new staff.
How do I contact Mashgin support?#
Mashgin support is available 24/7. Staff can press the help button on any Mashgin device, or use the Cashier Screen on the Power Counter, and a support specialist calls back within minutes. Customers can also call 1-855-475-0889 or email help@mashgin.com.
For self-service help, Mashgin's help center at help.mashgin.com hosts all of Mashgin's product documentation. It also includes an AI agent that searches across that documentation and answers questions directly, so operators and staff can find answers at any time.
What happens if a Mashgin unit breaks?#
Repairs and replacements are included in the Mashgin subscription. If a unit has a problem, Mashgin fixes or replaces it, usually within 24 hours. In the meantime, staff can request help by pressing a button on any Mashgin device, and Mashgin's 24/7 phone support averages a 2–3 minute response time.